I've made a transaction with this online shop named @Glitterherthings on IG. She sells beautiful dresses for just 350 pesos (good catch) and since I'm on a tight budget this Christmas and I needed a dress to wear on Saturday's occasion, I gave it a try.
I ordered from her and paid on Wednesday so she could ship my items on Thursday and that I can receive the package by Friday (just in time for my Saturday's occasion). I viber-ed her and also send her sms so no hassle. She texted me that she would ship the item on Thursday, after that no more reply, no more information. I texted her again Thursday night asking for information about the shipping, I was asking for the transaction number so I could track my item whether I should wait for it or just buy a new dress instead (all I want is for some piece of information, is that too much to ask?).
Friday morning, I texted her and even called her viber. I left a couple of text messages (I was nice though, even I was running out of patience) till I texted her something about being a 'bogus seller', that was the only time she replied. I am not in the position to ruin anyone, if I have the intention I would have posted this somewhere public where a lot of people can actually see, but I didn't (meaning, I would have posted a complaint over social medias before this incident). All I said was "I'm starting to think", not that I actually accuse them of being a bogus seller. (well you can't blame me if I was starting to think, they're not replying on any of my msgs.) Her mom started replying to me after I send that message while Trixie (the owner) was somewhat sick and causing a scene on my viber.
Talk about being professional. If you were you wouldn't ignore your clients messages even though you were sick or you could have at least informed them. I am a seller too and I have my own online shop., I am very busy with my thesis and other school stuffs but whenever a client needed information regarding their items I do attend to them immediately, coz this is our job as a seller.
Paulit ulit na yun usapan namin about her being sick and how I don't understand 'daw' that she's sick she can't even reply (haha, what about now?), eh kaya nga niya makipag away sa text mabigay lang yun TN hindi pa magawa?
Well then, if this is how you treat your customers good luck na lang with your business. Sickness doesn't mean you'd step out of your obligation as a seller, in business what matters most are the client they have their rights to ask and be informed all the time specially when they have transactions with you. One client doesn't mean na hindi yun kawalan sa business niyo despite of your many buyers. Don't brag about you being a legit seller and being DTI approved, what's not approved is your way of treating your customers.
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"anyone who committed violence saying anything against us will be held liable under the law" |
You be the judge.